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Audi Centre Canberra

38 CUSTOMER REVIEWS

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Audi Centre Canberra

132 Melrose Drive

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02 62** ****
 

Audi Centre Canberra

132 Melrose Drive

TRADING HOURS

  • MONDAY
    - - -
  • TUESDAY
    - - -
  • WEDNESDAY
    - - -
  • THURSDAY
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02 62** ****
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Henry Tabisz
20 July 2018
Great service and very helpful staff.
GaryS Singson
1 July 2018
I’ve bought a few cars in my time and always had been afforded good service by each dealers’ Sales Consultant. Here at Audi Canberra, it was up another level. I was welcomed by Anuar Medina and so started my journey into my purchase of an RS3. There was a complete transparency from his side and really made sure that the moment was all about me getting the best options that suited my taste and price. As a buyer, we are always after the most attractive price to help make the decision if you’re buying or walking out. Anuar was honest enough to say that the dealer somehow has to make money and I understand this (being in Sales myself). Suffice to say, the “drive away” price was good enough for me to commit on the purchase of the vehicle of my liking. I’ve done my homework and I don’t think any other dealer would have come close to what I got the RS3 for. By the way....I was really only suppose to buy an S3.

Come delivery day, I was given a courtesy call to say that the vehicle has all been prep’d for pickup and if there was any other request I may have. Anuar said that he’s booked his time to be with me and dedicated in going through every aspect of the car. This is a car that has advance features and will need some getting used to. Again Anuar did not disappoint. I drove away with every confidence that we’ve covered the basics and to the most advance and complex vehicle configuration. I travelled to Sydney the same day I picked up the car and put into practice all I’ve learned from Anuar. This car is awesome. Straight line speed, braking, grip....it’s all there with safety features to back you up. Adaptive Cruise control and lane assist...invaluable (this is what makes a good road citizen).

One last thing which really showed Audi Canberra’s commitment to customer satisfaction is when I noticed a pin head chip on the bonnet. This was my OCD at its best. While it’s hardly noticed but for what the car is worth, I had to call it out. A full bonnet repaint was offered which would have been a big job but I was also asked if there was anything I might want to make it up to me. Among other offers, I settled for an Audi branded waterproof (Sailing) jacket.

In my boot was bottle of champagne which is probably a standard thing these days or should be anyway for cars north of $60k but I also got a special gift from Anuar which in way shows how he appreciated the experience with me as a customer. I believe that’s another notch up when talking customer service. My wife was impressed.

Thank you Anuar Medina. Thank you Gavin Williams (General Manager). Thank you David Cooper (Aftersales Manager). What a great team.
Chris Shaw
11 June 2018
3rd vehicle we have purchased from Audi Canberra so thought it was time to share our experience. Working in the motor industry I tend to be critical about the service I receive when buying a car. Maarten and the team at Audi Centre Canberra have been absolutely fantastic, not once but three times now. After buying our first car and then attending 3 years later Maarten remembered both our names and treated us like long time customers. We recently purchased another 2 vehicles and the same great service again!!! From the start Maarten followed us up but did not pressure us into buying. He patiently allowed us to test drive multiple vehicles multiple times while we decided what we wanted. Once we decided what to purchase Maarten did everything for us and made the process incredibly easy and pain free. Not to mention we got a good deal right here in Canberra. My partner purchased in January and the after sales service has been great wherever we have needed it, she has been in multiple times just to get them to show her how to use features on the vehicle and they are always happy to help. I picked up my car on Friday and once again Audi did everything in their power to make it a great experience. Both vehicles drive incredibly well and look great. Could not recommend Maarten and the Audi team highly enough if you are looking to buy.
Ruiqi Wang
21 February 2018
I have bought two Audis from Audi Centre Canberra within two years. Excellent customer service from both sales and service team. Top dealership in Canberra.
sin Stankov
17 January 2018
Helpful and friendly. A job always done well
Lena Culnane
7 January 2018
Picked up my new Q2, wonderful handover and instructions from Glenn, including follow up call to ensure all was good, well done Audi Canberra!
Harry S
8 September 2017
Purchased a few Audi's from ACC and the team, especially Saul have been a pleasure to deal with. They go above and beyond and always cater to my requests.
A Google User
20 August 2017
Love the staff here, especially Saul! Love the cars as well!
Joe De Rossi
20 August 2017
Love the staff here, especially Saul! Love the cars as well!
Parsa Lax
5 August 2017
Fantastic service from friendly staff, highly recommended Audi dealership