We provide a variety of services, including car purchasing and financing. Our platform meets all your vehicle purchasing needs in one place, organized by a professional team of industry experts who are committed to delivering a stress-free vehicle purchasing experience and ensuring your complete satisfaction.

As a Costco Member, you get great deals and substantial discounts on car and motorcycle purchases based on your location. Additionally, you are eligible for Costco Shop Cards that you can use at your local warehouse.

Our service connects Costco Members with the best deals on vehicle purchases across Australia. Members can choose a vehicle, receive discounted driveaway prices and best availability dates, and proceed with the purchase process all the way through to vehicle handover. We also offer financing options and connect you with the dealer for a trade-in quote to make the process convenient for Costco Members.

A Costco membership allows you to shop at your local Costco Warehouse for wholesale prices on well-know quality products and brands. To find out more about the perks of being a Costco Member visit www.costco.com.au/membership

Visit https://www.costco.com.au/membership to sign up for a Costco membership.

Costco Executive Members get a Costco Shop Card worth up to $300 for car purchases, and another Costco Shop Card Worth up to $300 for car financing. They can also get Costco Shop Cards worth up to $150 for motorcycle purchases and another Costco Shop Card worth up to $150 for motorcycle financing. The details of the Costco Shop Card promo may vary depending on the current promotions and membership types. Autoconnect is not responsible for issuing Costco Shop Cards. Your reward will be paid via a digital Costco Shop Card issued by email from the Costco Services team at least 60 days after purchase. If you have any questions regarding Costco Shop Cards, please contact costcoservices@costco.com.au

Once you select your vehicle, you will receive dealership offers from us detailing the best availability and driveaway prices. Please contact us to accept an offer. Afterward, you will receive a message confirming the vehicle's availability and the next step is to pay the deposit. The chosen vehicle will be reserved for you. During this time, you must confirm your purchase by signing the dealership's new vehicle sale contract that we provide. The deposit remains fully refundable until you sign the contract or remains refundable if the contract is subject to your finance being approved. Once the vehicle is at the dealership, we will provide their Vehicle Tax Invoice for you to pay directly and share proof of remittance advice with us. The dealership then arranges a suitable handover date and time.

Your deposit will be used as an initial payment on your vehicle and held by the dealer to reserve your vehicle prior to full payment. Your new vehicle invoice will deduct this deposit from the final vehicle value.

After the deposit is paid, the vehicle you have chosen will be reserved for you. During this time, you must confirm your purchase by signing the dealership's contract for new vehicle sale that we provide. The deposit remains fully refundable until you sign the contract or if the contract is subject to your finance being approved. If you are not satisfied with the details on the contract, you can request a refund of your deposit. If you are happy to proceed, the deposit will be transferred to the dealer and will go towards the purchase price of the vehicle.

If you decide not to proceed with the purchase after receiving the contract with information on the vehicle and dealership, you are entitled to a 100% refund of your deposit. Simply contact our customer support team, and they will assist you with the refund process. Once you confirm your purchase by signing and returning your contract, your deposit will be directly transferred to the dealer and will go towards the purchase price of the vehicle. If your contract was subject to finance and you cannot obtain loan approval, we will arrange to refund your deposit.

No, Autoconnect does not store credit or debit card details. We use a third party system, Stripe to process payments and details are stored securely within Stripe. To read more about Stripe please visit https://support.stripe.com/questions/end-customer-faq

Our goal is to make the vehicle-buying experience as convenient as possible for you, and we'll work with you and your Dealer to arrange a delivery time and place that suits your needs within the Dealer's delivery service area. The offers will confirm whether delivery to your address is included.

We offer financing options to make purchasing a vehicle convenient for Costco Members. Our financing partners can provide you with competitive rates and flexible payment plans. During the purchase process, you'll have the opportunity to explore financing options and choose the one that best suits your needs.

Yes, the dealership from which you accept the new vehicle offer will be instructed to contact you and provide the necessary guidance and assistance to assess the trade-in value and include it in your purchase, to be deducted from the New Vehicle Tax Invoice balance due. If you have a vehicle you'd like to trade in, please inform us during the purchase process.

Once you have used our service at Autoconnect, you will be contacted directly with a survey or you can email feedback. In this survey, you can rate your satisfaction with our service. We value your input and insights, as these will greatly contribute to the betterment of the service we provide for Costco Members.

If you encounter an error on the website, you can contact customer support for assistance. The customer support team can be reached by email at support@autoreviewa.com.au or by calling 1800 976 400.